Frequently Asked Questions

We have 4 board-certified pediatricians and 2 certified pediatric nurse practitioners. You will always have the option of choosing which provider your child sees. We encourage our patients to schedule all well visits with one provider so that your family and the provider can develop a long-term relationship. Regarding sick visits, it may not always be possible for your child to see his or her regular provider, but you will always be able to choose another provider who has an appointment time available.

Generally speaking, a well visit can take 20 minutes to 1 hour. This depends on the age of the child and the procedures or immunizations needed for that particular visit. A sick child appointment can take 15 minutes to 45 minutes, depending on the severity of the illness and any procedures that may need to be done. Often, there are forms that need to be completed. A yearly information sheet and developmental assessments specific to your child's particular well-being are often needed. You may download forms, complete them, and bring them with you to your visit in order to save time.

Pediatric Care, Inc. does not encourage walk-ins. In an ongoing effort to honor scheduled appointment times, the providers at Pediatric Care, Inc. have developed a policy regarding walk-in patient encounters. Patients who come to the office without a scheduled appointment will be offered the following:

• A same-day appointment with the first available provider
• A different-day appointment with a specific provider

If your child is sick, we typically see them the same day as you call.

We take many insurance plans. It is always a good idea to contact your individual insurance carrier to see if Pediatric Care, Inc. is listed under their plan. You may also call our billing department at 513-728-4763 to verify that we are part of your plan.

You can review our policies on our Financial Policies page or view our Financial Policies PDF.

To refill prescriptions, you can use our patient portal.  Please allow at least 24 - 48 hours advance notice for all refill requests.

If insurance coverage cannot be verified, you will be expected to pay in full at the time of service. If you are unable to pay the charges in full, you may be asked to reschedule your appointment or make payment arrangements with our billing department prior to your visit.

If you forget your credit card, or cash, you may call the office prior to the close of the day with your credit card number, and you will not be assessed the $10 processing fee.

We ultimately hold both parents responsible and will try to resolve the balance in a timely manner. If we are unable to resolve the account, it will be sent to collection with both parents’ information. Please see our policy for divorced and separated parents (PDF).